The number one rule when it comes to customer service at The Professionals Agency is "without customers we would not have a job".
At The Professionals, this means that regardless of the type or size of the debt, we will service each customer in a professional manner.
We realize that these delinquent customers were previously in a favorable credit status with our clients. In considering those factors, our Financial Counselors are trained to probe and listen before exercising any form of financial counseling or collection efforts.
The Professionals mission statement is to "Nurture the Economies Yield" and this can only be done by adopting a company philosophy that all delinquent customers can be rehabilitated.
With sincerity and
patience The Professionals management team has proven that professional
customer service provides the end results of collected
Our legal department will prepare and forward accounts, upon request, to an attorney if a suit is to be filed on a bad debt account.
This department will contact your office and draw up and/or forward the paperwork to be signed, granting permission to sue.
Our company will search through the assets of the person involved and review the laws pertaining to garnishment and other means available for collecting the debt in the state in which the suit is being filed.
Prior to having an attorney file, we will give the debtor an opportunity to make arrangements for paying on the account.